The concept was that by using proper principles of management consistently, quality can be enhanced AND expenses minimized by minimizing waste, improving client complete satisfaction, much less staff churn, as well as less litigation. When individuals as well as organisations focus largely on quality, defined by the adhering to ratio, quality tends to enhance, and expenses tip over time. However, when individuals and also organisations focus largely on expenses, costs often tend to rise, as well as quality decreases in time. One could even state this is a modern-day version of the Ben Franklin... [...]